Security / Privacy
Consumer Privacy Notice Your privacy is important to Doral Bank. This is why as a member of Doral Financial Corporation (DFC), we are committed to DFC's Consumer Data Privacy Policy, which is as follows:
At Doral Financial Corporation, its divisions and affiliated companies, Doral Bank, Doral Mortgage, and Doral Insurance Agency (hereinafter designated as "DORAL"), we value your time and your interest in our organization and we do everything we can to protect the privacy of our customers. We place a high priority on ensuring the security and privacy of data pertaining to each customer. DORAL is aware that you have entrusted us with your financial information and accounts, and also have shared personal information with us.
I. DORAL'S CUSTOMER DATA PRIVACY AND PROTECTION PRACTICES
The Board of Directors and staff of DORAL believe it is important to inform you of our customer's data privacy and protection practices.
DORAL does not share customer's private information with nonaffiliated third parties, except as permitted by law.
DORAL has established physical and electronic controls and security measures for the protection of the privacy of your information. In this Notice we describe how we handle your personal information.
To ensure that we successfully accomplish these priority practices, as an organization we have:
 Established formal guidelines for management and staff to ensure that the protection of customer data and staff awareness of data privacy are top priorities.
Developed and provided to potential and existing customers notice about our data protection and privacy policy and practices.
Established guidelines that dictate conditions under which we can share nonpublic personal information about customers to affiliates and, under certain exceptions as permitted by law, to nonaffiliated third parties and communicated those guidelines via this Notice.
Allowed customers to chose regarding the sharing of nonpublic personal information, subject to specific exceptions, which we also describe in this Notice.
This Notice serves as a reference guide for customers, our staff and management regarding the protection of your customer data and your privacy.
II. ACCURACY OF INFORMATION
Every effort is made to ensure that our records of your information are complete and correct. If an error is noted on your statement or in any other communication from us, please contact us at the number listed on your account materials as soon as possible.
III. THE COLLECTION AND USE OF INFORMATION
We need to collect information about you to conduct our business relationship. However, in order to protect your information, we maintain and enforce strict security procedures.
We collect nonpublic personal information about you from various sources including:
Information we received from you on applications or other forms;
Information about your transactions with us, our affiliates, or others; and
Information we receive from a consumer reporting agency
We collect only the information necessary to deliver quality products and services to our customers. Only authorized employees, who need the information to provide you products and services or who need it to comply with laws and regulations of the financial industry, have access to your information.
IV. SHARING OF INFORMATION
DORAL does not share customer's private information with nonaffiliated third parties, except as permitted by law.
We may share nonpublic personal information about you with our mortgage banking, mortgage servicing, banking, insurance and investment affiliates in order be able to provide you with a complete set of financial service and products and the services necessary to maintain your accounts.
We may share the following information:
Information we receive from you on applications or other forms such as your name, address, Social Security number, assets and income,
Information about your transactions with us, our affiliates, or others, such as your account balance, credit card usage, and payment history; and
Information we receive from a consumer reporting agency, such as your creditworthiness and credit history
Under certain circumstances, and as permitted by law, we may share nonpublic personal information about you to nonaffiliated third parties. For example, we may share the previously mentioned information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
DORAL may share information about their former customers in the same way they do with current customers.
V. CONFIDENTIALITY OF CUSTOMER INFORMATION IN OTHER CIRCUMSTANCES
When we share information with third parties, we hold all such parties to the same or higher standards as we do ourselves with respect to the privacy of your information. DORAL may share information about their former customers in the same way they do with current customers.
VI. FOR ADDITIONAL INFORMATION
If you would like additional information, or have questions regarding our customer's data privacy and security practices, please call us. You may also write us or stop by one of our many offices and discuss your questions with one of our designated staff.
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Web Site Privacy Policy*
Doral Financial Corporation and its subsidiaries and affiliates (collectively, “we,” “us” or “our”) appreciate your concerns about the privacy of personal information that you provide us through this website. Accordingly, we have posted this policy to explain how we will handle that information:
I. USE OF OUR WEBSITE
You may visit this website and read about our products and services and our corporate information, investigate career opportunities and receive news about us, all without providing any information about yourself.
II. PRIVACY OF INFORMATION GIVEN BY YOU
If you do provide personal information about yourself, such as your name, address or telephone numbers, we will endeavor to maintain that information in accordance with our internal policies governing use and disclosure of confidential information. We may disclose that information within our corporate enterprise. We may also disclose that information to unaffiliated third parties in order to respond to your inquiries, to provide services to you, to provide you with information concerning products and services that we offer, or to prevent or investigate fraud, illegal activity or the misuse of this website. We may also disclose that information to unaffiliated third parties for other purposes if we have notified you in advance and you have not objected, you have requested or authorized us to do so, or if we are required to do so by law.
III. INFORMATION COLLECTED BY OUR COMPUTER SYSTEMS
Our computer systems may automatically collect and store information about your Internet connection when you visit our website. This information includes the following: the date and time that you access our site;the pages that you visit; if you linked to the website from another website, the address of that site; the type of browser (for example, Netscape or Internet Explorer) used to access our site; the IP (Internet Protocol) address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our site; and the action that you attempted to perform (for example, downloading a document) and whether or not you were successful.
IV. USE OF COOKIES
In order to provide better service, track usage of this website, and to address security hazards, we may occasionally use a “cookie.” A cookie is a small piece of information that a website stores on the web browser on your PC, which can later be retrieved. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. We may use cookies for some administrative purposes; for example, to store your preferences for certain kinds of information or to store a password so that you do not have to input it every time you visit our site. None will contain information that will enable anyone to contact you via telephone, e-mail, or any other means.
V. COVERAGE OF THIS POLICY
This privacy policy applies to all visitors of this website. Specific privacy policies apply to non-public personal information concerning consumers of certain products and services that we offer. We make those policies available to our customers in accordance with federal law.
Note: This privacy policy does not apply to other products or services, including online financial products and services that may be offered by Doral Financial or its divisions and affiliates. Doral Financial does not share information about you outside of its divisions and affiliates unless permitted by Title V of the Gramm-Leach-Bliley Act of 1999 and other applicable laws and regulations.
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